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The Facet FAQs section lists questions that shoppers click to reveal the answer. Facet numbers each question for you (01, 02, 03), so the list is easy to scan and to refer to. This page covers the intro, the question blocks and the section settings.
The FAQs section as it appears on the Facet demo storefront.

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What this section controls

  • An intro heading and text.
  • The questions, their answers, and whether they start open.
  • The section colors, width and spacing.

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Getting started

1

Open the Theme Customizer

In your Shopify admin, open Online Store, then Themes, and click Customize next to Facet.
2

Add the section

In the Sections panel, click Add section and choose FAQs. The section can’t be added to the header or footer.
3

Add questions

Click Add block, then Question. Type the question in Heading, then write the answer in the Text block inside it.
The theme editor with the FAQs section selected in the sidebar, its settings panel open on the left and the section highlighted in the preview.

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Section settings

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Common settings

Theme editor sidebar showing the FAQs section settings: Common settings, Color scheme, Top padding, Bottom padding, Page width, Custom CSS.
The section has only common settings. See Common settings for details.
  • Color scheme: the colors of the section.
  • Top padding and Bottom padding: None, Small, Medium, Large (default) or Extra large.
  • Page width: Narrow, Narrower, Fluid (default) or Full.

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Blocks

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Intro heading and text

The section has a fixed Heading and Text block for the intro. When both are empty, the intro is hidden and the questions take its place. Their settings are described on Theme blocks.

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Question

Theme editor sidebar showing the Question block (in FAQs) settings: Heading, Open by default.
Each Question block adds one numbered question. The numbers follow the block order, so dragging a question renumbers the list.
  • Heading: the question. Default: “Do you offer international shipping?”.
  • Open by default: off by default. When on, the answer shows when the page loads.
Inside the question, add one or more Text blocks for the answer. See Theme blocks for their settings.

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Heading and Text

You can also add Heading and Text blocks between the questions, for example to title a group of questions. They are not numbered. See Theme blocks for their settings.

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Best practices

  • Group related questions. Put shipping, returns and sizing questions next to each other so shoppers find them in one place.
  • Answer in the first sentence. Start with “Yes” or “No” or the key fact, then add detail.
  • Use a separate FAQs section per topic. On a long FAQ page, several sections, each with its own intro heading, are easier to scan than one long list.

FAQ page

Set up the store’s FAQ page template.

Collapsible content

Show rows that open and close, without numbers.